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英文论文写作——文献综述范例

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文献综述是对某一方面的专题搜集大量情报资料后经综合分析而写成的一种学术论文,它是科学文献的一种。文献综述是反映当前某一领域中某分支学科或重要专题的最新进展、学术见解和建议的它往往能反映出有关问题的新动态、新趋势、新水平、新原理和新技术等等。留学生们在写文献综述的时候总会遇到一些麻烦,下面就为大家整了一篇文献综述的写作范例,希望对大家有用。

Analysis of Customers’ Motivation and Satisfaction with Economy Hotel: A Case Study of Economy Hotels in Shenyang, China
       Chapter 2 Literature review
2.1 Economy hotel
2.1.1 Definition of economy hotel
On the economy hotel, now both in academia and in the hotel management industry, it has not formed a recognized definition, and a lot of discussion on the main criteria for the economy hotel is based on price. The price is the most fundamental expression of the economy.
2.1.2 Development of the economy hotel in China
2.1.3 Development status of the economy hotel in Shenyang City
2.2 Customer motivation
2.2.1 Related definitions
2.2.2 Formation of customer motivation
2.2.3 Factors of customer motivation
2.3 Customer satisfaction
2.3.1 Related definitions
2.3.2 Related models of customer satisfaction
2.3.3 Factors affecting customer satisfaction
2.3.4 Review of customer satisfaction in hotel industry
2.4 Customer loyalty and relationship between customer motivation, satisfaction and loyalty
2.4.1 Related definitions
2.4.2 Roles of customer loyalty
2.4.3 Relationship between customer motivation and customer satisfaction
2.4.4 Relationship between customer motivation and customer loyalty
2.4.5 Relationship between customer satisfaction and customer loyalty
2.4.6 Strategies to enhance customer loyalty

  References
Brotherton, B. (2004). Critical success factors in UK budget hotel operations. International Journal of Operations & Production Management, 24(9): 944-969.
Cardozo, R. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2(8): 244-249.
Chen, L. (2008). Economy hotel development trends in mainland China. HVS International Internal Report.
Churchill, G.A. & Surprenant, C. (1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research, 19(4):491-504.
Cronin Jr, J. J., Brady, M.K. & Hult, G..T.M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, 76(2): 198.
Demby, E. (1973). Psychographics and Form where it comes. Lifestyle and Psychographics, William D. Wells Edition, Chicago: AMA, 22.
Engel, J.F., Kollat, D.F. & Blackwell, R.D. (1968). Consumer behavior. New York: Holt, Rinehart, and Winston.

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